GIG Alarm – Terms and Conditions of Use

1. Definitions

Application: The software provided by the Company, downloaded by the User on any electronic device.

Company: AGUISAFI S.A. DE C.V., owner of the GIG Alarm application.

Device: Any device capable of accessing the Service, such as a mobile phone or tablet.

Personal Data: Any information that may identify the User, such as name, email address, or unique identifier.

User: Any person who accesses or uses the Service.

Alarm: A notification scheduled by the User to remind themselves or others of tasks, appointments, or events.

GIG: The name used to describe an alarm sent to a third party.

Recurring: An alarm configured to repeat periodically at specific days and times.

Cancellation Code: A code that allows marking an alarm as completed.

2. Creating and Managing the User Account

2.1 Account Creation Process

The User must register their phone number or email address.

A verification code will be sent via SMS. Once validated, the User must complete their profile with: Full name, Phone number, Email address, Date of birth, State of residence, Gender,  Country, City.

2.2 Important Conditions

The phone number functions as the unique account identifier.

To change it, the User must request the update via support email. The Company will respond within 10 days.

The email address can be updated in-app before changing the phone number.

If the User cannot verify their email, they will not be able to manage the phone number change.

If the User no longer has access to their registered email, they will not be able to complete the phone number change process.

2.3 Data Modification

From the app settings, the User can modify:

• Full name

• Date of birth

• State

• Gender

• Email address

Phone number cannot be changed directly through the app.

3. Sending and Managing Alarms to Third Parties (GIGs)

The application allows Users to send alarms to others to remind them of important tasks or commitments. To ensure responsible usage, the following conditions apply:

3.1 Alarm Acceptance

The recipient must accept the alarm to activate it.

They may accept a single alarm or future alarms from the same sender.

Accepted alarms activate notifications and send confirmation to the sender.

3.2 Contacts

Users may add any type of contact to the app to send or receive alarms, including family, friends, clients, or others. There is no limit to the number or type of contacts.

Contacts can be deleted at any time in the app settings.

3.3 Limits and Conditions

Use of the app to send spam or harass others is prohibited.

The Company may suspend accounts for misuse without refund.

4. Alarm Verification and Confirmation

For received alarms, the confirmation code will be sent directly within the app.

The Company is not responsible if the code is not received due to device or network issues.

5. Alarm and Notification Behavior

An initial alarm is sent at the scheduled time.

If not addressed, reminders will be triggered as detailed below..

If postponed, notifications resume after the selected delay.

If canceled via the verification code, no further notifications are sent—unless it is a recurring alarm.

All alarms include sound, but they will only play if:

• The device is not in “Do Not Disturb” mode

• The User granted notification permissions

The User is responsible for maintaining these settings to ensure proper alarm function.

Each time an alarm or GIG is triggered, the User will receive 16 notifications in two phases: two consecutive notifications sent immediately, followed by fourteen additional notifications spaced one minute apart.

During this process, the User may postpone or enter the cancellation code.

If unanswered, notifications stop, but the event remains pending in the app and is shown upon next access.

6. Subscriptions, Payments, and Cancellations

6.1 General Conditions

The app includes a 7-day free trial.

After that, the User must subscribe (monthly or annual plan).

Payment is processed via App Store or Google Play.

Subscriptions renew automatically unless canceled beforehand.

6.2 Refunds and Billing

Refunds are only issued according to store policies.

Users must request refunds directly from Apple or Google.

In case of billing errors, Users can contact support by providing:

• Name and email

• Description of the issue

• Proof of charge

Support will respond within 10 business days (this does not guarantee a refund).

6.3 Restrictions

Some features are only available with an active subscription.

If no subscription is purchased, access to the app will be restricted.

6.4 Cancellation

Users may cancel their subscription via the app store. They may also visit the official GIG Alarm website to find the support email.

The app remains active until the paid period ends.

7. Communications and Notifications

The User agrees to receive:

• Updates and announcements of new apps or related products via in-app notifications

• In-app notifications (reminders and features)

• Emails related to updates or security

• SMS messages for essential notifications only

• vSurveys are only sent within the app.

If the User revokes essential permissions or interferes with the technical or legal operation of the app, GIG Alarm reserves the right to restrict functionalities or cancel their account.

7.1 Communication Control

In-app notifications cannot be disabled.

Users may opt out of promotional emails.

SMS is only used for essential or security matters.

8. User-Generated Content

The User is responsible for the content and use of the alarms they send.

It is prohibited to use the app to harass, threaten, or harm others.

The Company may suspend accounts for violations.

9. Use by Minors

The app is not designed for unsupervised use by minors.

Accounts for minors must be authorized by a legal guardian.

GIG Alarm is not intended for children under 13.

Users aged 13 to 17 require adult consent or supervision.

10. Intellectual Property

All rights to the app, content, logos, and code are owned by AGUISAFI HUB S.A. DE C.V.

Reproduction or modification without permission is prohibited.

11. Jurisdiction and Governing Law

These Terms are governed by the laws of the United Mexican States.

Any disputes shall be submitted to the courts of Mexico City.

The Company may update these Terms and Conditions at any time.

Changes will be notified via the app or email.

New terms take effect 30 days after publication, unless legal or security reasons require immediate application.

Continued use of the app after changes become effective constitutes acceptance.

The Company is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the app.

The Company is also not responsible for service failures due to force majeure or circumstances beyond its reasonable control, including but not limited to:

• Internet or power outages

• Technical failures

• Natural disasters

• Pandemics

• Labor disputes

• Government orders

12. Legal Provisions by Country

Mexico: These Terms comply with the Commercial Code and Federal Consumer Protection Law.

United States: GIG Alarm complies with the Telephone Consumer Protection Act (TCPA) and other federal and state laws. By accepting these Terms, the User consents to receive automated notifications and essential communications.

Canada: In accordance with the Canadian Anti-Spam Legislation (CASL), the User expressly consents to receive in-app notifications and electronic communications necessary for the operation of the application.